Demon Supplied Router

Self Sourced Equipment

Supported

Generic
advice
only

Unsupported

Supported

Generic
advice
only

Unsupported

CONNECTION

Connecting ISDN line to ISDN equipment

Connecting your router to a single computer

Settings required to successfully connect your router (Generic Settings)

Settings regarding communication between your clients and router

Connecting router to network

Troubleshoot connectivity problems

Replacement of the router if faulty within the warranty period

SERVICES

Advice on functional aspects of the service

How e-mail works with the service

Troubleshooting e-mail problems

24 hour Technical Support local rate phone number

Technical Support email address llsupport@demon.net

SOFTWARE

Configuration information for your e-mail software

Configuration information for your news software

Configuration of VPN services across your network

Configuration of your operating system or any networking software

Configuration of any other software (e.g. virus software, firewall software)

Configuration of your firewall

Showroom

Supported

Generic advice only

Unsupported

HTML

Uploading files via FTP

Writing HTML code

Basic HTML troubleshooting

Using telnet to change file permissions

PERL CGI SCRIPTS

Demon supplied counter script

Demon supplied form mail script

Diagnosing non-Demon supplied scripts

Writing CGI scripts

Changing file permissions via telnet

WEB USAGE LOGS

Downloading logs via FTP

Interpreting Log files

Using web log analysers