Support Boundaries

In order to assist you to understand the levels of support provided for RSL HomeOffice, we have outlined the specific areas of support below.

In summary: We will support your RSL HomeOffice connection to the Internet and provide you with all the relevant settings. If you have purchased your equipment from us, it will be delivered to you pre-configured (USB devices will require driver installation). If you have purchased your equipment from another supplier, we will provide you with generic advice, however you will need to refer to the instructions provided by the manufacturer for further assistance.

RSL HomeOffice Support Features Overview	Support Options
RSL HomeOffice Features
Contention offerings	50:1
Bandwidth options available	500kbps - 2Mbps(maximum)
Upstream (dependent on the line bandwidth)	256kbps only*
Demon services	Supported	Available from Self-Help	Unsupported
Electronic Fax
Homepages Hosting
Mail – Incoming (POP3 only)
Mail – Outgoing (SMTP)
Equipment (Options)
Self Sourced equipment (USB modems or Routers)**
Speedtouch 330 (Only if purchased from Demon)
Speedtouch 510 (Only if purchased from Demon)
Speedtouch 580 (Only if purchased from Demon)
Other notes
Service used over existing phone line
Microfilters are required with this service (These are supplied if hardware purchased from Demon)
No engineer visit is normally required for the installation of this service.

* Access to our top 2Mbps connection (maximum speed) is dependent on the proximity of your telephone connection to the BT exchange. In some areas only 1Mbps or 500kbps connections may be available.