Support Boundaries

In order to assist you to understand the levels of support provided for RSL Business Broadband, we have outlined the specific areas of support below.

In summary we will support your Broadband ADSL connection to the Internet and provide you with all the relevant settings. If you have purchased a router from us we will ensure it is delivered to you with instructions on how to configure it for use with your Demon Broadband account. If you have purchased your equipment from another supplier we will provide you with generic advice; you will need to refer to the instructions provided by the manufacturer for further assistance.

As a multi-user service this is intended for use with an Ethernet ADSL router. Therefore we are unable to provide support for connection to this service using an ADSL modem.

	Demon Supplied Router			Self sourced Equipment
	Supported	Generic advice only	Unsupported	Supported	Generic advice only	Unsupported
CONNECTION
Connecting microfilter to BT socket
Connecting your router to microfilter
Settings required to successfully connect your router
Settings regarding communication between your clients and router
Troubleshoot connectivity problems
Reporting and managing line faults
Replacement of the router or microfilter(s) if faulty within the warranty period

SERVICES
Advice on functional aspects of the service
How email works with the service
How Web space works with the service
Troubleshooting email problems
24 hour Technical Support local rate phone number
Technical Support email address rslsupport@demon.net

SOFTWARE
Configuration information for your e-mail software
Configuration information for your news software
Configuration information for uploading to your Web space
Configuration of VPN services across your network
Configuration of your operating system or any networking software
Configuration of any other software (e.g. virus software, firewall software)
Configuration of your firewall