Support and installation

Home is a comprehensive self-install service

The BT engineer will convert the existing BT analogue telephone line to an ADSL line by making changes at the BT exchange. After the line has been converted you will need to do the following: -

Firstly, you will need to attach a suitable microfilter to your BT master socket and any extension sockets connected to it. The microfilter simply plugs in to the socket in place of your existing telephone and has two connectors, one for the telephone and another for your Home service. Please note that if you do not install microfilters on the master socket and extensions, your Home service may not operate correctly.

Secondly it will be necessary to connect and configure a suitable ADSL modem or router to the ADSL port on one of the microfilters. If you are using a PCI card or USB modem, it will be necessary to install the device on your computer. Note that there are some issues of compatibility of various operating systems with some PCI and USB devices. Please check with the manufacturer's details before purchasing/installing. Suitable device drivers are normally shipped on CD-Rom with the modem.

If you are using an Ethernet based router, it will be necessary to connect this to your Ethernet network. If you do not already have an Ethernet network, it will be necessary for you to install a suitable Ethernet hub. Note that some Ethernet routers come with built in Ethernet hub.