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Support Boundaries

Home Support Boundaries	Support Options
	Supported	Available for Self Help	Un- supported	Self Help Address
Demon Services
Home Account				Home Support
Speedtouch 330 USB modem (Only if purchased from Demon)				Alcatel SpeedTouch Support
Self sourced equipment (routers / modems)				Modem Support
Mail - incoming (POP3 only)				POP3 & SMTP support
Mail - outgoing (SMTP authentication only)				SMTP Authentication Support
Web Mail				Webmail Support
Web Password				Web password Support
IRC				IRC Support
Dial Companion for Broadband				Service not included
Electronic Fax (Fax to Email)				Service not included
Homepages				Service not included
News				Service not included

Note: For all support enquiries please call 0871 271 9666* (this service is available 24x7), for all unsupported software only general advice will be given; this can be found here

* Calls cost 10ppm from a BT landline, other networks and mobiles may vary.