Support Boundaries

Premier Broadband ADSL Support Features Overview	Support Options
Premier Broadband ADSL Features
Contention offerings	5:1 - 1:1 (uncontended)
Bandwidth options available	500Kbps – 1Mbps - 2Mbps
Upstream	256Kbps only
SLA (Service Level Agreement)	With Managed service only
Demon services	Supported	Available from Self-Help	Unsupported
NAT and Non-NAT configuration
Demon Email – Incoming / outgoing (SMTP only)
Equipment (Options)
Self Sourced equipment (Routers)*
SpeedTouch 610 router (Only if we supplied your router)
Cisco 837 (Only if we supplied your router)
Cisco 1721 (Only if we supplied your router)
Managed Service (Optional at purchase)
On site Engineer installation (Cisco only services if premium service purchased)
Other notes
Service used over existing phone line
Microfilters are required with this service
No telephone operator visit required for installation with this service
Web Hosting is not included with this product

Note: For all support enquiries please call 0845 272 0041 (this service is available 24x7), for all unsupported hardware/software/services only general advice will be given; this can be found at http://www.demon.net/adsl/faq/index.html

* It is the customers responsibility to perform some level of diagnostics to determine whether a fault lies with their equipment or the service they are connecting to when using any equipment not purchased not purchased through us.

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