Managed Router Configuration Changes

The following list represents the changes that are available for the managed router service. Customers will be restricted to two configuration changes per month where necessary.

NAT / non-NAT
IP Allocation change
SMTP port forwarding
WWW port forwarding
IOS update (if required to resolve technical issue or security risk)
Basic Access Control List changes
DHCP
Static Routes
SNMP
Duplex settings for the Ethernet interface

You should provide the Customer Support Centre (CSC), available on 0845 272 0041, with the following details in order to proceed with the required change:

Name and authorised customer contact details
Customer login details
Account number
Security phrase / codeword

Thereafter the CSC will require you to follow up the call with an email to: changerequest@demon.net detail the configuration changes required. THUS will not be held responsible for any configuration errors carried out due to customer inaccuracies on the email request.

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