Support and installation

( Please also refer to the support boundaries ) - click here.

Demon Premier Express is a self-install service, i.e. once the line has been converted, the customer is free to source the appropriate ADSL equipment and appropriate number of microfilters to support the installation.

The BT engineer will convert the existing BT analogue telephone line to an ADSL line by making changes at the BT exchange. After the line has been converted you will need to do the following: -

Firstly, you will need to attach a suitable microfilter to your BT master socket and any extension sockets connected to it. The microfilter simply plugs in to the socket in place of your existing telephone and has two connectors, one for the telephone and another for your chosen ADSL equipment. Please note that if you do not install microfilters on the master socket and extensions, your Demon Premier Express service may not operate correctly.

Secondly it will be necessary to connect and configure a suitable ADSL router to the ADSL port on one of the microfilters. If you are using a PCI card or USB modem, it will be necessary to install the device on your computer. Suitable device drivers are normally shipped on CD-Rom with the modem.

Note that there are occasionally issues of compatibility of operating systems with some PCI and USB devices. Please check with the manufacturer's details before purchasing/installing.

If you are using an Ethernet based router, it will be necessary to connect this to your Ethernet network. If you do not already have an Ethernet network, it will be necessary for you to install a suitable Ethernet hub. Note that some Ethernet routers come with built in Ethernet hub.

All computers which are to use the service will require suitably configured TCP/IP software (this is standard as part of most operating systems). Appropriate configuration details (e.g. DNS addresses) are supplied as part of the welcome pack sent following receipt of the order.

Suitable approved, supported CPE (ADSL equipment) and microfilters can be purchased through us.

CPE (ADSL equipment) not purchased through us cannot be warranted or supported.

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