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Home  |  Helpdesk  |  Product Help  |  Hardware  |  Common Troubleshooting tips

Common Troubleshooting tips

Common Troubleshooting Tips

Before contacting the helpdesk with any connectivity problems, please check the following:

  • You have been advised your line has been converted for ADSL
  • All the equipment is switched on
  • Microfilters are connected to all sockets which are using telephones
  • Your ADSL equipment is connected to your computer?

USB Modems:

  • Check your phone line for a dial tone. If there is a problem with your phone line you will need report it directly to BT.
  • Ensure you have entered your connection name and password correctly, these details are case sensitive
  • Check the status lights on the USB modem against the manufacturer's instructions. (Make sure both lights are solid green for a period of at least 15 seconds to ensure that you are powered up *and* synched with the BT exchange.)
  • Ensure your operating system supports USB or the USB port has not been disabled.
  • Uninstall and reinstall your modem drivers. Please ensure you have correctly installed the drivers and installed any required driver updates from your supplier's website.
  • Shutdown and power off the computer which your modem is connected to, disconnect the USB modem, then reconnect the modem and start up your computer.


Routers:

  • Ensure you have entered your connection name and passwords correctly in lower case.
  • By lifting the handset on your telephone, check for a dial tone. If there is a problem with your actual phone line you will need report it to BT by dialling 151
  • Ensure all relevant settings as detailed in the settings and information document have been entered in the correct location


For advanced troubleshooting techniques please see the attached help document.

The guidelines provided are for your information and assistance only, and offer no guarantee that you will be able to access your service. If you still cannot access your service after implementing these guidelines, please contact our helpdesk at www.demon.net/helpdesk/adsl or call us on 0845 2710666

ADSL: Tel: 0845 2720040
ADSL: e-mail: adslsupport@demon.net
Autoresponder: support@demon.net; Minicom: 0845 272 2445
Demon Status Line: 0800 027 0384


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