Home  |  Helpdesk  |  Product Help  |  Hardware  |  ADSL  |  Dial-up

Demon Dial-up Home500 Conversion

Please see our Important Notice, we recommend that you read it before you proceed.

You will first need to install and configure your ADSL Modem using the Broadband Installation Guide within your pack. It will now be necessary for you to test that BT have enabled ADSL on your telephone line, before converting your dial up account.

Once your Demon account has been converted to ADSL, you will no longer be able to connect using your Demon dial up account. Therefore it is important that the test in Step 1 is completed.

Step 1 - Line Test

To confirm your telephone line has been enabled to support ADSL, you will need to use the following details to connect and test the service. Please enter the details below into Dial Up Networking screen. If you are using a Mac you will need to enter the details into Remote Access or Internet Connect.

Username - "bt_test_user@your connection pipe"

Your connection pipe is the section of your ADSL login after @ for example home500.dslaccess.co.uk

Password - This is not generally required and can be left blank depending on the ADSL equipment you are using. If you are prompted for a password, please enter a dummy password e.g. abcdef

Telephone Number – This is not generally required and can be left blank depending on the ADSL equipment you are using. If you are prompted for a telephone number, please enter 0 (zero) for the area code and 38 for the telephone number.

After entering this information please attempt to connect. If your equipment reports that it has successfully authenticated or connected, the test is complete and your line has been successfully enabled for ADSL by BT. Please disconnect and proceed with the conversion process outlined in step 2.

However, if it appears you have not authenticated or connected successfully, it is likely the above test has failed. Please check you have entered the correct server settings and relevant Modem information. These Generic Settings can be found in the Settings and Information page in the installation guide within your pack, or online

If you require further assistance please contact the Helpdesk on 0871 271 9666 and they should be able to help diagnose the problem.

Step 2 - Conversion Process

a) You will now need to disconnect your ADSL equipment and connect to the Internet using your dial up modem. Once connected, please visit:

https://www.password.uk.demon.net/

b) Sign in using your existing dial up hostname and password. This will bring you to the account administration pages for your dial up account.

c) Please click on the button marked Home 500 Conversion at the top of the page.

This will present you with a page detailing your hostname, existing dial up IP address along with other details. You will need to enter a new password to be used in conjunction with your ADSL username. This password will need to be entered again in the confirmation box below.

In order to collect your Demon email for the Home 500 you must use POP3 password. If you do not have a POP3 password or have forgotten it, you will need to enter a password now. The POP3 password will then need to be entered into the mail settings of your email client e.g. Outlook Express.

d) Once you have entered an appropriate password, please click box and click apply and exit. You will then be taken to a confirmation screen. If you are happy to convert your dial up account, please confirm this by clicking Yes.

You will see a page that confirms Any changes you made were successfully applied. You can then close your browser as the account has been converted to use ADSL only.

Step 3 – Using your new ADSL connection

The login details entered in Step 1 for the ADSL line test must now be updated as follows:

Username – Change your username from bt_test_user@your connection pipe to the ADSL login name shown on your account card.

Password – Enter your password as chosen in the conversion process. Please note this is case sensitive.

You should now be ready to start using your new ADSL service.

Please see the enclosed Broadband Installation Guide for generic help or alternatively visit our helpdesk area if you cannot find the information and help you require, our Helpdesk is available on 0871 271 9666.

IMPORTANT NOTICE

The guidelines provided are for your information and assistance only and offer no guarantee that you will be able to access your service. If you still cannot access your service after implementing these guidelines please visit online or call us on 0871 271 9666. Please note that customer support is not provided for routers.

Back to top