Mail Acceptable Use Policy

Exchanging email with other Internet users is generally a matter of common sense and courtesy to others. The vast majority of Demon customers will be able to use their own sense of what is appropriate to guide their behaviour when sending email and will have no problem in conforming to this AUP.

Regrettably, from time to time, some email is sent or actions taken which are considered to be unacceptable by the Internet community. This is usually described by the generic term of "abuse".

Much of what is deemed to be the proper use or the abuse of the email system cannot be found codified into a single set of documents, but is based on contracts and understandings that have arisen between the administrators and owners of those computers and networks which exchange email. This AUP and its day to day application is based on consideration of both the formal and informal practices of this community where Demon Internet is but one participant amongst many.

There is an informal discussion of the type of email activity which may fall into the category of "abuse". Click here to view this section.

It is not always obvious whether such activity is innocent, inadvertent, or intentional. However, certain activities will result in action being taken by Demon as described below.

It is most important that when abuse occurs Demon takes appropriate action. If abuse was to continue unchecked Demon could lose the confidence of the Internet community, which could significantly affect the ability of Demon's customers to freely send and receive email.

Demon provides email services as part of the package of Internet access services. Demon reserves the right to change this AUP for email services at its sole discretion and without prior notice. Any decision made by Demon in relation to this service will be final on all matters.

Demon will enforce appropriate sanctions against any of its customers who are responsible for serious "abuse". Such sanctions may include, but are not limited to, a formal warning, suspension of email access through Demon's machines, suspension of access to the Internet through Demon, or termination of the customer's account(s).

If a suspension of access is imposed, then this may be lifted, at Demon's discretion, upon receipt of a formal written undertaking not to commit any future "abuse". All cases are, however, considered individually upon their merits.