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Unsolicited Email - False Negative Reporting

We are pleased to announce that from Monday 3rd December it will be possible for customers to submit reports of spam that they have received for consideration in tuning our spam filters.

Not all email that customers consider to be spam will be included in future filtering as there are strict rules in place to ensure that only email that passes relevant tests can be considered spam.

In order to submit a valid report you must ensure that:

• the spam filtering service is enabled on your account. You can enable the spam filtering service at any time by logging into
  the WebPassword control panel https://www.password.uk.demon.net/
  clicking on the 'Mail' button at the top and then ticking the Anti-spam box.
  
  
• the spam you are reporting is included as an RFC822 MIME attachment. Some general instructions on how to do this with a variety of email
  clients are shown on our web site. If you are using any other email client you will need to consult its documentation for further help.
  
  
• if you are using Outlook, your reports are not digitally signed with for example PGP or S/MIME. The address to send these reports to is: missed@spam.demon.net
  
  

You can include as many spam emails as you wish in any one message (each spam email should be a separate attachment), but you may find it more convenient to use several messages rather than one.

You are encouraged to send all your reports from the same email address as this is used to generate a reputation for you. The more submissions you make that are indeed spam, the higher your reputation and the more influential your submissions will become.

Please do not use this as a mechanism for unsubscribing from mailing lists or for mail where you simply haven't liked the response you have received.

Also please note that you can only report potential spam received from today, as the system needs to refer to a new header in emails that will not be available on older email.

Further details of this facility, including instructions for submitting reports in the correct format using some common email clients, can be found at: http://www.demon.net/missedspam

Malcolm Muir
Demon