0870 NationalCall

Prices on application

Benefits

What is Demon Call Control?

Demon 0870 Call Control (National Call) gives your business two major advantages:

• 0870 provides you with a, pence per minute income from customers calling you on your number. It is particularly effective as part of an advanced support service, where your customers actually provide you with income and as this is a higher rate, they will be influenced to keep calls as short and direct as possible improving efficiency.
• It improves your service offering as Call Control offers arange of powerful routing features to ensure your calls are routed appropriately regardless of time of day and that calls can be answered in appropriate manner by the right personnel.  

The benefits of 0870 numbers are widely known and understood and used in all industries. They make your advertising work harder and build the audience's perception of your organisation's status and commitment to customer care.

You can even transfer existing numbers to us*, benefiting from our competitive tariffs and excellent service with no disruption or expense to your service.

* Subject to existing porting agreements

Features

Full control

• Route incoming calls according to your needs - options include time, date, or day of the week on which the call is made, or the caller's geographical location.
• Distribute calls among a number of sites to speed up response times.
• Should your main number(s) be busy or unobtainable 'divert control' provides the options of alternative answering locations.
• Manage callers by pointing them to a personalised announcement with 'announce control' or enable callers to leave a message by using 'message control'.
• Analyse calls using our advanced call reporting tool, NetTrack which logs call patterns enabling more effective management of your inbound calls.

In all these ways, Call Control helps improve your customer service and enhance the perception of your organisation - while also boosting your internal efficiency.

Reporting

THUS is committed to ensuring that the reports you get via NetTrack deliver the data you want.

Report information - can be produced in tabular or graph format for quick and easy analysis. Standard reports include information such as number of calls, call duration, and time to answer enabling accurate call pattern analysis.

Geographic reports - are suitable for monitoring response to TV advertising campaigns: we can report on call origination by TV region, county or town.

Delivery methods - by e-mail or on-line access. Customers who choose to view their call statistics on-line can receive frequent updates, thereby allowing accurate up-to-date monitoring of vital performance information. Once you've joined the on-line scheme you'll be given a log-in and password so you can access your chosen NetTrack reports when you choose to. All you need to do is log on to THUS's www.thus.net website and click the Extranet button and go from there. Whether you are operating a Call Centre service or you are a sole trader, THUS NetTrack Call Reporting is designed to provide you with the information you need to put you in control of our inbound calls.

Frequency of delivery - either 15 minutes (online access only), daily, weekly or monthly (online access and or email).

Routing

THUS' offers up to nine different routing features. For example if you have several offices taking incoming calls, you may wish to divide the total level of incoming traffic relative to the capacity of each site, or to provide out of hours service by routing calls to one location for a particular period. Call Control offers just this flexibility, through the use of intelligent call routing and termination. So your calls will be answered at the right place by the right person, at the right time.

Call Control routing features include:

Time Control : Calls can be distributed to different locations depending on the time of day.

Day Control : Calls can be sent to different locations depending on the day of the week.

Date Control : Enables calls to be treated according to the calendar year i.e. bank holidays, company holidays and local holidays.

Distribution Control : Incoming calls can be distributed amongst various sites to maximise available resource using predefined percentage splits.

Divert Control : Incoming calls are re-routed when your main number is busy or unmanned to ensure your customers are always in touch with you.

Command Control : Re-route calls to alternative destinations in an emergency or other eventuality according to your pre-programmed plan. This allows you to control and manage your calls to suit your business and embed contingency into your call routing system.

Area Control : Incoming calls are routed depending on origin of the call, giving your customer the reassurance of a local response.

Announce Control : Directs callers to your personalized announcement to keep your customers informed.

Message Control : Allows your callers to leave a message.