THUS' offers up to nine different routing features. For example if you have several offices taking incoming calls, you may wish to divide the total level of incoming traffic relative to the capacity of each site, or to provide out of hours service by routing calls to one location for a particular period. Call Control offers just this flexibility, through the use of intelligent call routing and termination. So your calls will be answered at the right place by the right person, at the right time.

Call Control routing features include:

Time Control : Calls can be distributed to different locations depending on the time of day.

Day Control : Calls can be sent to different locations depending on the day of the week.

Date Control : Enables calls to be treated according to the calendar year i.e. bank holidays, company holidays and local holidays.

Distribution Control : Incoming calls can be distributed amongst various sites to maximise available resource using predefined percentage splits.

Divert Control : Incoming calls are re-routed when your main number is busy or unmanned to ensure your customers are always in touch with you.

Command Control : Re-route calls to alternative destinations in an emergency or other eventuality according to your pre-programmed plan. This allows you to control and manage your calls to suit your business and embed contingency into your call routing system.

Area Control : Incoming calls are routed depending on origin of the call, giving your customer the reassurance of a local response.

Announce Control : Directs callers to your personalized announcement to keep your customers informed.

Message Control : Allows your callers to leave a message.