• Route incoming calls according to your needs - options include time, date, or day of the week on which the call is made, or the caller's geographical location.
• Distribute calls among a number of sites to speed up response times.
• Should your main number(s) be busy or unobtainable 'divert control' provides the options of alternative answering locations.
• Manage callers by pointing them to a personalised announcement with 'announce control' or enable callers to leave a message by using 'message control'.
• Analyse calls using our advanced call reporting tool, NetTrack which logs call patterns enabling more effective management of your inbound calls.

In all these ways, Call Control helps improve your customer service and enhance the perception of your organisation - while also boosting your internal efficiency.