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Demon HomeOffice 8000


Free set up and router
£22.99 a month inc VAT

Benefits

  • Fast connection. Up to 8Mbps downstream* and 448kbps upstream.
  • Static IP address. Enables VPN access for home workers.
  • Demon email security features which include anti phishing, anti spam and protection from new virus outbreaks
  • Unlimited email addresses. Create a separate account for every user.
  • Demon Dial Companion for sending email and accessing the Internet when you are away from base.
  • Electronic Fax. Receive faxes straight to your printer or desktop, with uninterrupted use of the Internet and phone line.
  • Choice of connection equipment. Select the broadband hardware that best suits your needs.
  • Present your business professionally using 20MB Demon Homepages webspace. Includes enquiry forms, visitor reporting and streaming to help your site really stand out using high quality RealAudio?, RealVideo?, QuickTime? or MP3 sound and video

* Refers to maximum downstream line speeds only. The actual speed you experience will be subject to certain conditions and depends on a number of factors, including your distance from the telephone exchange and the quality of the wiring in between.



Features

  • Use the phone and Internet at the same time. Make and receive voice calls while online.
  • Demon HomeOffice has no formal usage restrictions but is subject to the Fair Use Policy which can be viewed at http://www.demon.net/helpdesk/producthelp/aup/thusfup/
  • Save time. No waiting for a dial-up connection and you can download data at up to 8Mbps*.
  • Easy to install. No need for an engineer to visit your home and new connections are simple to set up by yourself.
  • Share your bandwidth. Link more than one computer to your broadband connection.
  • Peace of mind. Our Internet specialists provide 24/7 telephone and email support. (Calls charged at local rates from standard land lines.)


* Refers to maximum downstream line speeds only. The actual speed you experience will be subject to certain conditions and depends on a number of factors, including your distance from the telephone exchange and the quality of the wiring in between.



Technical info

Speed
The service operates downstream at up to 8Mbps* and upstream at up to 448kbps, offering always-on, unmetered access** and unrestricted 24-hour TCP/IP traffic. The speed of a broadband connection is determined by the distance between your telephone line and the local BT exchange.

Installation
Broadband requires a standard analogue phone line provided by BT. The service can be taken from any extension socket subject to the correct use of microfilters. The service is a self-install offering, so no engineer visits are required. The service gives you the freedom and flexibility to select the appropriate router and the correct number of microfilters for your specific requirements – either from our range of fully supported broadband devices or from an alternate provider.

Router Selection
We offer 3 Customer Premises Equipment (CPE) options with the Demon HomeOffice service, all of which are supported by our technical support teams. The SpeedTouch 510 router is our entry-level product and is a single port Ethernet router, ideal for single-user connections. The SpeedTouch ST546 is a four-port Ethernet router, giving you the flexibility to network your home or office. The SpeedTouch ST585 Wireless Router gives you the option to create your own wireless network. We also offer a choice of wireless adapter cards for PCs and laptops, so you can purchase everything you require to get up and running quickly.

Space for your web site
Present your business professionally using 20MB Demon Homepages webspace. Includes enquiry forms, visitor reporting and streaming to help your site really stand out using high quality RealAudio®, RealVideo®, QuickTime® or MP3 sound and video.

Host name
Customers are allocated a standard hostname, for example, hostname.demon.co.uk

Email

  • POP3 mail delivery with unlimited email addresses
  • Anti phishing filtering on your Demon email helps protect against the growing threat posed by Internet crime
  • Anti virus outbreak protection for unknown viruses attached to incoming emails, within hours of a new outbreak on the Internet. This complements your desktop anti virus software which is able to block known viruses but can remain vulnerable to new outbreaks until an update or patch is installed on your equipment
  • Anti spam filtering on your Demon email. More …
  • Unlimited email attachment sizes – great for photos and large multimedia files
  • Configurable for encrypted POP3 email pick up – handy for wireless or mobile access.
  • Deal with your email while at Internet cafes using our webmail
  • If you encrypt or sign your email using third party PGP software, use the Demon UK key server to distribute your public PGP key free of charge.

IP address assignment
A single static IP address is assigned. As you may choose to be permanently connected to the Internet whenever your computer is switched on, it is advisable to install a security system, such as a firewall with this service. For more information please contact our product specialists.

Fax to email service
No need to maintain a fax machine, rent a dedicated fax line. Keep faxes private by sending them direct to your email inbox. More...

Demon Dial Companion
When you are away from your base, dial in and surf the web, send and receive email from your laptop using your broadband account on the Demon mail servers, access webmail and Electronic Fax services or even update your website. It is charged on a pay-as-you-go basis and has no subscription or set-up fees. More..

Usenet newsgroups
Access to Usenet newsgroups - 24-hour discussion forums on just about any topic


* Refers to maximum downstream line speeds only. The actual speed you experience will be subject to certain conditions and depends on a number of factors, including your distance from the telephone exchange and the quality of the wiring in between

**Subject to Fair Use Policy which can be viewed at http://www.demon.net/helpdesk/producthelp/aup/thusfup/




Support

Technical support
Demon HomeOffice gives you peace of mind with its 24/7 email, telephone, and live Text Chat support. To reach one of our technical specialists email helpdesk@demon.net or call 0845 272 0040. (Calls charged at local rates for standard phone lines.)

Support boundaries
The table below outlines the areas that are fully supported by our technical specialists. Please note that some topics are covered both within our online help pages as well as by our technical staff. If you are using hardware or software that does not come as part of your Demon package we will only be able to give general advice.

Demon HomeOffice support options overview
  Supported Online help available Unsupported
Equipment supported
Speedtouch 510 router* Y Y -
SpeedTouch 546* Y Y -
SpeedTouch 585* Y Y -
Self-sourced
equipment**
- - Y
Demon Services
Electronic Fax Y Y -
Homepage hosting Y Y -
Mail – incoming
(POP3 only)
Y Y -
Mail – outgoing
(SMTP)
Y Y -


* Only if purchased from Demon.
** It is the customer's responsibility to perform some level of diagnostics to determine whether a fault lies with their equipment (either USB modem or broadband router) if the device has not been purchased from Demon.