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Demon Home 8000
Free set up and router
£17.99 a month inc VAT
Online Purchase Only

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		Benefits



		Features



		Technical info



		Support

Technical support
Demon Home gives you peace of mind with its 24/7 email, telephone, and live Text Chat support. To reach one of our technical specialists email helpdesk@demon.net or call 0871 271 9666*.

* Calls cost 10p a minute from a standard BT line; other networks and mobiles may vary.

Support boundaries
The table below outlines the areas that are fully supported by our technical specialists. Please note that some topics are covered both within our online help pages as well as by our technical staff. If you are using hardware or software that does not come as part of your Demon package we will only be able to give general advice.

Demon Office support options overview
	Supported	Online help available	Unsupported
Demon Home support	Y	Y	-
Mail – incoming (POP3 only)	Y	Y	-
Mail – outgoing (SMTP)	Y	Y	-
IRC	-	Y	-
Web mail	Y	Y	-
Web password	Y	Y	-
Speedtouch 510 router*	Y	Y	-
Self-sourced equipment**	-	-	Y

* Only if purchased from Demon.
** It is the customer's responsibility to perform some level of diagnostics to determine whether a fault lies with their equipment (either USB modem or broadband router) if the device has not been purchased from Demon.

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