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WatchGuard
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We realise that a quick and efficient technical support is critical to a business’ ongoing operations and consequently, our firewall solutions may be enhanced with a range of telephone support packages. Our Essence Support options are available at three varying levels, ensuring that customers receive the highest level of technical support to meet their specific business needs.

Essence Support Bronze

Telephone support 9am to 5pm, Monday to Friday (excluding UK Bank Holidays).
A maximum 15 support calls per year.

Essence Support Silver

Telephone support 7am to 7pm, seven days a week (including UK Bank Holidays).
Unlimited number of calls.
Priority call handling.
Enhanced Use of the Service Portal, which allows users to log and track support calls, conduct vulnerability assessments and be kept up to date with news from the security community.
Additional engineer support (excluding on-site work).

Essence Support Gold

24/7, 365 days a year telephone support.
Unlimited number of calls.
Top-priority call handling.
Log and track support calls and conduct vulnerability assessments.
Additional engineer support (excluding on-site work).

Our firewall solutions feature a one-year, renewable support contract that allows customers to increase or decrease the level of support they require as their needs dictate. Terms and Conditions apply. Security consultancy is also available at an extra charge.