Tel: 0845 272 2666
Demon Broadband Technical Support
Tel: 0871 271 9666
Please note that calls to this number can cost up to 10 pence per minute from a BT Landline, other networks may vary and calls from mobiles may cost considerably more.
Please note your call may be answered by an automated answering service – it’s the best way for us to help you quickly.
Calls to 0800 numbers are free from most landlines, but your mobile operator may charge you. Calls to 0845 numbers are charged at local rate from most landlines, but again, your mobile operator may charge a different rate.
To call from overseas, dial the local international code, followed by 44 for the UK and omit the first 0 e.g. +44 845 270 0660
Alternatively you can email:
enquiries@demon.net for any non-technical enquiries
helpdesk@demon.net for any technical support enquiries
business.service@demon.net for Business Broadband Customer Service
business-support@demon.net for Business Broadband Technical Support
Please note that we may record or monitor telephone calls for training purposes.
Website Content
If you wish to complain about content hosted by one of our customers, please report it to legalnotice@demon.net.
Network Abuse
If you wish to report network abuse of by one of our customers (such as spamming or sending viruses) please report it to abuse@demon.net ensuring that you include as much information about the incident as possible. For more information about the Abuse team please click here
Service Plus Team
If you have enquires regarding DNS amendments, Domain & Hosting orders or Maildefender orders and support please contact the Service Plus Team on 0845 272 2007. Alternatively please email serviceplus@demon.net. The team are available Monday – Friday 09:00 – 17:30.
For requests for DNS amendments please fax a signed authorisation on company letterhead detailing the changes required and stating the domain name; to 0845 270 0043. Your fax will be actioned within 24 working hours.
Hostmasters
For customer queries regarding DNS, RIPE and Domain Hosting please email hostmaster@demon.net. Your email will be responded to within 24 hours during normal office hours. For changes to the RIPE and whois databases, as well as any DNS amendments, please send signed authorisation for the changes on company letterhead either as an emailed PDF document or by fax to 0845 270 0043